Rikin Shah
B2B Tech Strategist
Content strategist specializing in content and positioning for health IT, cybersecurity, and telecoms. Clients include AWS, Redox, Corellium, and many more. Have completed certifications from Google, Marketing Profs, and Pragmatic Institute.
athenahealth.com
What's changed in DSM-5-TR and why EHRs need to keep up
The DSM-5-TR is a living document — and its updates have real clinical stakes
Behavioral health professionals know all about the Diagnostic and Statistical Manual of Mental Disorders, or the DSM. Published by the American Psychiatric Association (APA), the current version of the DSM — DSM-5-TR — defines diagnostic criteria and clinical terminology and provides any updated standardized medical codes — known as ICD-10-CM codes — used to document and bill for mental health conditions.
What's les...
athenahealth.com
503B Pharmacy Growth Demands New Compliance Strategy
How 503B pharmacies and custom formulations are creating new documentation challenges for independent practices
The resurgence of compounding pharmacies — the global market, valued at roughly $13.5 billion in 2024, is projected to surpass $19 billion by 20301 — is reshaping how independent practices deliver personalized care. Driven by patient demand for customized hormone therapy, GLP-1 weight loss alternatives during shortages, and innovative mental health treatments like ketamine, compound...
aws.amazon.com
INDUSTRY STANDARDS FOR COMPLIANCE WITH HEALTH IT POLICY AND INTEROPERABILITY
This whitepaper details specific action steps hospital IT staff can take to ensure long-term compliance with ONC's 21st Century Cures Act.
Token Security
Positioning, messaging, and battlecard for Non-Human Identity security company
Presentation for six-level messaging strategy for Token Security. Also includes battlecard with comparisons to Astrix and Okta.
redoxengine.com
The Adventures of Captain Redox and The Social Defenders of Health
Comic book narrative document to help devops understand how Redox can be used to convert HL7 data into JSON before scaling with AWS healthlake for app delivery.
strongdm.com
Understanding GCP IAM Roles
Summary: In this article, we will provide an in-depth overview of Google Cloud Platform (GCP) identity and access management (IAM) roles. You’ll learn about how GCP IAM works and the different types of roles that can be delegated to users as well as when those roles are most appropriate in the GCP environment. By the end of this article, you’ll have a clear understanding of the pros and cons of each different role type as well as their limitations and have a GCP IAM Roles cheat sheet that adm...
strongdm.com
Understanding the Difference Between IAM Roles and Policies in AWS
Summary: In this article, we will discuss the similarities and differences between identity and access management (IAM) roles and policies in Amazon Web Services (AWS). You’ll learn the difference between AWS roles vs. policies and see examples of each. By the end of this article, you’ll have a clear understanding of what distinguishes an AWS role from a policy, in addition to understanding the difference between IAM roles, users, and groups.
The difference between IAM roles and policies in A...
ctg.com
Health System Achieves Epic Beaker Activation Success With CTG
“CTG’s attitude was what I appreciated the most. Their staff had a general willingness to help in any way possible to ensure our success. They always asked, ‘How can we help more?’ CTG’s approach was very refreshing. They did an excellent job and were very communicative. The activation was very well done and exceeded our expectations.”
—Health System Executive
Optimizing Lab Operations
Our client is a large not-for-profit hospital system with 22,000 healthcare employees and 12 hospitals.
The ...
ctg.com
CTG Drives Quality Assurance for Global Pharmaceutical Leader's Clinical Trials
The client is one of the world's leading pharmaceutical manufacturers, with a century-long legacy of developing innovative treatments. Founded in the U.S., they have grown into a global pharmaceutical powerhouse with a company culture focused on research excellence and quality in drug development.
The Challenge and Opportunity
Like many pharmaceutical companies, the client faced increasing complexity in their clinical trials management while needing to maintain strict regulatory compliance. W...
ctg.com
CTG Enables Anchorage Water & Wastewater Utility’s Contact Center Transformation
Anchorage Water and Wastewater Utility (AWWU), owned and operated by the Municipality of Anchorage, stands as Alaska’s premier water management organization. As the steward of one of the world’s most pristine water systems, AWWU manages an 850-mile-long distribution network that processes over 8.4 billion gallons annually and serves 40,000 customers.
In Their Words
“CTG provided exceptional support during the initial Lead/Copper Rule notification to AWWU customers. CTG demonstrated unwavering...
ctg.com
Amazon Lex: A Lifeline for Healthcare Organizations in the Post-Nuance Era
Microsoft's August 2024 announcement stated that healthcare organizations have until June 2026 to migrate away from Nuance IVR products—a remarkably quick turnaround for any healthcare organization. That being said, many organizations have already missed the window for 2025 budgets, forcing them to compress their migration into early 2026.
Having been a staple of the contact center infrastructure for nearly two decades, many healthcare organizations rely on Nuance IVR systems to front end the...
ctg.com
Top 5 Cybersecurity Pitfalls in Operational Technology (OT)
As the cybersecurity landscape for operational technology continues to evolve, many organizations using it still struggle with fundamental security practices. Recent incidents, including state-sponsored attacks from Russia and China targeting critical infrastructure, have highlighted the urgent need for robust cybersecurity measures across the energy industry. In this article, we’ll dive into five critical cybersecurity pitfalls related to operational technology as well as some actionable sol...
ctg.com
The DNA of Healthcare Cyber Resilience: Why Culture and Communication Define Your Cyber Defense
More than a year after the unprecedented Change Healthcare cyberattack, its repercussions still ripple through the industry. In fact, Change Healthcare continues to issue breach notifications to affected patients while simultaneously working to restore its market reputation.
At a recent CHIME Focus Group during ViVE 2025, participants voiced deep concern about another such breach. They emphasized the need for better communication, collaboration, and shared responsibility across departments an...
Forbes
The Doctor (And AI) Will See You Now: How Clinicians Can Bolster Trust Using AI
The artificial intelligence revolution has arrived in healthcare, with the technology transforming everything from diagnostics to drug discovery to personalized treatments—processes largely unseen by the patient but which improve their lives.
Despite this positive impact, research shows there are ongoing concerns about the use of AI in healthcare generally. According to a Pew Research survey, 57% of Americans say the use of AI for clinical interactions, such as disease diagnosis and treatment...
dataminr.com
Dataminr 2024 U.S. Election Security Checklist
Security Operations, Cybersecurity, Public sector
The 2024 U.S. presidential election is turning out to be a race like no other. And regardless which political party wins, it has been deemed a top risk—one that “will be by far the most consequential for the world’s security, stability, and economic outlook,” according to Eurasia Group’s Top Risks for 2024.
In fact, the first major election-related cyber attack has already occurred: a hack into the presidential campaign of GOP nominee Donald T...