Rikin Shah

This whitepaper details specific action steps hospital IT staff can take to ensure long-term compliance with ONC's 21st Century Cures Act.

“CTG’s attitude was what I appreciated the most. Their staff had a general willingness to help in any way possible to ensure our success. They always asked, ‘How can we help more?’ CTG’s approach was very refreshing. They did an excellent job and were very communicative. The activation was very well done and exceeded our expectations.”
—Health System Executive
Optimizing Lab Operations
Our client is a large not-for-profit hospital system with 22,000 healthcare employees and 12 hospitals.
The ...

The client is one of the world's leading pharmaceutical manufacturers, with a century-long legacy of developing innovative treatments. Founded in the U.S., they have grown into a global pharmaceutical powerhouse with a company culture focused on research excellence and quality in drug development.
The Challenge and Opportunity
Like many pharmaceutical companies, the client faced increasing complexity in their clinical trials management while needing to maintain strict regulatory compliance. W...

Anchorage Water and Wastewater Utility (AWWU), owned and operated by the Municipality of Anchorage, stands as Alaska’s premier water management organization. As the steward of one of the world’s most pristine water systems, AWWU manages an 850-mile-long distribution network that processes over 8.4 billion gallons annually and serves 40,000 customers.
In Their Words
“CTG provided exceptional support during the initial Lead/Copper Rule notification to AWWU customers. CTG demonstrated unwavering...

Microsoft's August 2024 announcement stated that healthcare organizations have until June 2026 to migrate away from Nuance IVR products—a remarkably quick turnaround for any healthcare organization. That being said, many organizations have already missed the window for 2025 budgets, forcing them to compress their migration into early 2026.
Having been a staple of the contact center infrastructure for nearly two decades, many healthcare organizations rely on Nuance IVR systems to front end the...

As the cybersecurity landscape for operational technology continues to evolve, many organizations using it still struggle with fundamental security practices. Recent incidents, including state-sponsored attacks from Russia and China targeting critical infrastructure, have highlighted the urgent need for robust cybersecurity measures across the energy industry. In this article, we’ll dive into five critical cybersecurity pitfalls related to operational technology as well as some actionable sol...

More than a year after the unprecedented Change Healthcare cyberattack, its repercussions still ripple through the industry. In fact, Change Healthcare continues to issue breach notifications to affected patients while simultaneously working to restore its market reputation.
At a recent CHIME Focus Group during ViVE 2025, participants voiced deep concern about another such breach. They emphasized the need for better communication, collaboration, and shared responsibility across departments an...